Materials & Warranty

All Noto Atelier pieces are handcrafted by skilled artisans using natural materials and traditional techniques. The notes below describe the variations and care that come with handmade work.

Craftsmanship

Variations in tone, texture, and finish are inherent to the process and are to be expected. Subtle irregularities, polishing marks, patina variations, surface nuances, and characteristics associated with cast metal, including pinpoint marks, micro pitting, casting pores, and natural surface movement from the lost-wax casting process, are not considered defects. They are a reflection of the handmade nature of each piece. No two items are identical.

Materials and natural variation

Noto Atelier works with natural and highly artisanal materials, including marble, rock crystal, straw marquetry, parchment, wood, and genuine shagreen. These materials inherently vary in color, veining, texture, and pattern.

Each piece will differ from samples, images, or previous orders. An exact match cannot be guaranteed, and such variation is considered part of the character and beauty of the material.

Natural materials may also evolve over time, including patination of metals, tonal shifts, and subtle surface movement.

Six-month limited warranty

Noto Atelier offers a six (6) month limited warranty from the date of delivery, covering manufacturing defects in materials and workmanship only.

This warranty does not cover:

  • Normal wear and tear
  • Natural aging or patina of materials
  • Variations inherent to handcrafted production
  • Variations in natural materials, including marble veining, crystal formation, shagreen pattern, or straw direction
  • Damage caused by improper use, handling, or installation
  • Damage resulting from environmental conditions, including humidity, liquids, temperature, and sunlight
  • Unauthorized repairs or modifications

Any claim must be submitted in writing within 14 days of delivery for visible issues.

Final sale

All pieces are made to order or prepared specifically for each client. As such, all sales are final.

General

By confirming an order, the client acknowledges and accepts the conditions above, including the inherent variations of handcrafted production and natural materials.

Noto Atelier reserves the right to update these terms as needed.